Q: What is this service?

A: We are Double R Rentals, a London-based business specializing in high-quality vehicle rentals (short- and long-term) and transparent vehicle buying and selling services. Our goal is to provide reliable, efficient, and hassle-free mobility solutions for the London community.

Q: How much does a rental or service cost?

A: Our pricing is tailored to the specific vehicle, rental duration, or service required. Our rates are highly competitive.

Q: What’s included in your standard rental service?

A: Comprehensive vehicle safety checks, standard insurance coverage (details provided upon booking), breakdown assistance, transparent mileage limits, and access to our support team.

Q: How does the rental/booking system work?

A: You can browse our available fleet online or contact us directly. Once you select a vehicle and dates, we finalize the booking with necessary documentation and payment. The car is then ready for collection or delivery.

Q: How long does it take to secure a booking?

A: For available vehicles, a booking can be secured almost instantly. You can typically collect your reserved vehicle within a few hours or at the scheduled time, provided all documents are ready.

Q: Can I change or cancel my reservation?

A: Yes, our cancellation and modification policies are detailed in the terms and conditions provided at the time of booking. Generally, you can cancel or change your reservation, though fees may apply depending on the notice given.

Q: How do I contact support?

A: You can reach us via email or phone during normal business hours for reservations and general inquiries, and 24/7 for emergency breakdown support. Our dedicated team is here to assist. Reach us at our email and phone number.

Q: Will I receive updates on the vehicle I am purchasing?

A: Absolutely. If you are purchasing a vehicle, we provide all relevant service history, MOT certificates, and any necessary transfer updates to ensure a transparent and informed transaction.

Q: Do you guarantee vehicle availability?

A: We guarantee the availability of any vehicle you have successfully booked and paid for. While we cannot guarantee a specific model will be available without a prior booking, we always offer the best alternative from our fleet.

Q: Are your vehicles compliant with ULEZ/London regulations?

A: Yes. We ensure all vehicles in our rental and sales fleet are fully compliant with relevant London-specific regulations, including ULEZ standards, to give you peace of mind while driving in the city.

Q: Why am I receiving messages from Double R Rentals?

A: You are receiving communications from us because you previously inquired about a rental, submitted a form on our website, or opted into receiving updates about our fleet and special offers. If you wish to stop receiving messages, please reply STOP at any time.

Q: How do I opt out of SMS messages?

A: To opt out, simply reply STOP to any message and you will be unsubscribed from future communication.